Customer complaints are initially summarised into our complaint log with all relevant details written on a complaints form. The management team will assess the complaint and nominate an appropriate person to deal with the complaint. Action, if any, is entered into the complaints log and customer complaints form. All complaints and any subsequent actions are reviewed at the management review meeting to prevent further occurrence. In the unlikely event that we can not resolve the dispute through our own customer service department, we will advise the customer in writing of RECC’s resolution service and indicate that we will use the service if the customer wishes to.